New Telephone Service
From November 1st we are introducing a new telephone service, in order to increase appointment capacity and improve access. When you call the surgery, your details will be taken and a GP will call you back the same day at a scheduled time. Your call may be taken by a GP not based at the practice but who has full access to your records. This service is the same as we offer with your own/usual GP. For more information, please see leaflet attached or available at the surgery Practice Assist Leaflet template
Its that time of year once again, so please book in if you are eligible for a vaccination. If unsure, please ask a member of the team.
Patient Group Meeting
Our next patient group meeting is at 2 15pm on 17th October 2018. Please see posters in the lobby area for details. New members always welcome.
Important Change to Telephone Opening Time
The surgery telephone lines now open at 8 15am. This is as a direct result of patient feedback. We would encourage all patients to try calling the surgery when looking for an appointment, rather than visiting the surgery, particularly early in the morning. Thank you for your support
Friends and Family Test(FFT) Result for September 2018
In September, we received 41 responses to the Friends and Family survey. Of these, 38 patients would recommend the surgery which is 92.6%. Comments included 'GP's that were caring and listened', 'last 2 visits were excellent','its all good' as well as comments about waiting too long for an appointment and ensuring our equipment is working. Overall, we are very pleased with the results and thank you all for taking the time to respond to the text service.
Our appointment times are:
Monday: 8.40am – 12.00pm and 4.00pm – 7.30pm
Tuesday to Thursday: 8.40am – 12.00pm and 4.00pm – 6.00pm
Friday: 7.15am – 12 pm and 4 pm-6pm
We often offer appointments outside of these times, in particular for our phlebotomist and nurses, for blood tests and other treatment. Please ask for details