Text Service Issue
Due to a computer fault, out text service has not been functioning correctly for the last few days. This means that we may not have sent reminders and/or we have not received or been able to process replies to messages, such as cancellation notices and health promotions, such as smoking. We are expecting the service to be fully functioning again on Thursday 10th January. WE will be re sending many of the promotions shortly, and apologise for the duplication and any inconvenience caused. Thank you.
Improved Access to GP Services
We know it can be difficult to get an appointment at the surgery. Part of the reason for this is that many face-to-face appointments are used for problems that could be better dealt with over the telephone. Similarly, patients who just want to discuss something over the telephone have to queue up for a face to face appointment because they have difficulty getting a telephone consultation. In response to this, we are introducing a new telephone service to help you get the appointment you need. From 5th November 2018, this surgery will be offering new telephone consultations, Monday to Friday. When you call the surgery, if you are offered the new service, your details will be taken and a GP not based at the practice will call you back within a few hours. This GP has full access to your records and our administration services and can organise whatever is needed just as your usual GP does. If you need to be seen by a GP, the GP you speak to will book you a face-face appointment with a GP at the surgery later that same day. Children under 2 and patients with visual conditions such as rashes will be directly booked into a face-to-face appointment, unless you specifically request a telephone call. Thank you for your patience at this time of change, and we hope you find new the new service beneficial. For more information, please see leaflet attached or available at the surgery or visit the following website http://www.practice-assist.co.uk Practice Assist Leaflet template
Its that time of year once again, so please book in if you are eligible for a vaccination. If unsure, please ask a member of the team.
Friends and Family Test(FFT) Result for December 2018
In December, we only had 14 replies to the FFT, but of those 13 were positive, which is 93%. For the year of 2018, we had 418 responses to the survey, of which 363 were positive, which is 86.8%. We are very pleased with this, as this has been a consistent message through the year. Feedback suggests we can still do more in managing appointments, but that this has improved during the year. Thank you all for taking the time to feedback and we will continue to do our best to improve further in 2019
Our appointment times are:
Monday: 8.40am – 12.00pm and 4.00pm – 7.30pm
Tuesday to Thursday: 8.40am – 12.00pm and 4.00pm – 6.00pm
Friday: 7.15am – 12 pm and 4 pm-6pm
We often offer appointments outside of these times, in particular for our phlebotomist and nurses, for blood tests and other treatment. Please ask for details