Important Change to Telephone Opening Time
With effect from Monday 20th August 2018, the surgery will open its telephone lines from 8 15. This is as a direct result of patient feedback. We would encourage all patients to try calling the surgery when looking for an appointment, rather than visiting the surgery, particularly early in the morning. Thank you for your support
Early Closure 18th July 2018
We will be closing at 12 30 on Wednesday 18th July for staff training. If you need help when we are closed please call 111 or dial 999 if it is an emergency
Hot Weather Advice
We have had a recent hot spell. Please see attached tips on summer health. https://www.nhs.uk/livewell/summerhealth/documents/looking%20after%20yourself%20and%20others%20during%20hot%20weather2010.pdf
Friends and Family Test(FFT) Result for June 2018
In June, we received 40 responses to the Friends and Family survey. 32 were positive, and would recommend whilst 8 patients would not. That's 80% who would and 20% who would not. Since August, we have had 442 responses, 83% of which would recommend the surgery and 13% who would not. The latest responses indicated there is still work to do on the appointment system, despite adding more availability recently. We will continue to adapt this to see how this can improve. Thank you for the feedback
Our appointment times are:
Monday: 8.40am – 12.00pm and 4.00pm – 7.30pm
Tuesday to Thursday: 8.40am – 12.00pm and 4.00pm – 6.00pm
Friday: 7.15am – 12 pm and 4 pm-6pm
We often offer appointments outside of these times, in particular for our phlebotomist and nurses, for blood tests and other treatment. Please ask for details
