The Christmas and New Year Holidays are almost upon us, so please order any repeat medication that you need over this period in advance.
Improved Access to GP Services
We know it can be difficult to get an appointment at the surgery. Part of the reason for this is that many face-to-face appointments are used for problems that could be better dealt with over the telephone. Similarly, patients who just want to discuss something over the telephone have to queue up for a face to face appointment because they have difficulty getting a telephone consultation. In response to this, we are introducing a new telephone service to help you get the appointment you need. From 5th November 2018, this surgery will be offering new telephone consultations, Monday to Friday. When you call the surgery, if you are offered the new service, your details will be taken and a GP not based at the practice will call you back within a few hours. This GP has full access to your records and our administration services and can organise whatever is needed just as your usual GP does. If you need to be seen by a GP, the GP you speak to will book you a face-face appointment with a GP at the surgery later that same day. Children under 2 and patients with visual conditions such as rashes will be directly booked into a face-to-face appointment, unless you specifically request a telephone call. Thank you for your patience at this time of change, and we hope you find new the new service beneficial. For more information, please see leaflet attached or available at the surgery or visit the following website http://www.practice-assist.co.uk Practice Assist Leaflet template
Its that time of year once again, so please book in if you are eligible for a vaccination. If unsure, please ask a member of the team.
Friends and Family Test(FFT) Result for November 2018
In November, we received 38 responses to the Friends and Family survey. Of these, 33 patients would recommend the surgery which is 87%. Feedback alongside this included making easier to see a GP, and considering more evening surgeries. Since the start of November, we have increased capacity, which has allowed more appointments to be booked in advance. Additionally, we now have access to an extended hours service, that includes evenings and weekends. This service is run at 2 other local surgeries, who have access to your records. Overall, we are pleased with the feedback and continue to look at how we can improve.
Our appointment times are:
Monday: 8.40am – 12.00pm and 4.00pm – 7.30pm
Tuesday to Thursday: 8.40am – 12.00pm and 4.00pm – 6.00pm
Friday: 7.15am – 12 pm and 4 pm-6pm
We often offer appointments outside of these times, in particular for our phlebotomist and nurses, for blood tests and other treatment. Please ask for details