Wish Park Surgery

01273 729194

Appointments

You may make an appointment by:

  • telephoning or
  • attending the surgery, or
  • online (if you have registered)

You will be asked to give a brief reason for needing an appointment, as this is very helpful for the doctor or the nurse and helps to make best use of the appointment time.

Appointment times

Our appointment times are:

Monday: 8.40am – 12.00pm and 4.00pm – 7.30pm

Tuesday to Thursday: 8.40am – 12.00pm and 4.00pm – 6.00pm

Friday: 8 40am – 12 pm and 4 pm-6pm

We often offer appointments outside of these times, in particular for our phlebotomist and nurses, for blood tests and other treatment. Please ask for details

Routine appointments

For GPs the surgery offers both routine appointments, which can be booked ahead, and same-day appointments for problems which require attention without too much delay. Roughly 70% of appointments are reserved for the day, the remainder for routine appointments.

Same day appointments

If a same day appointment is required and there are no bookable appointment slots the receptionist will enter your details on the telephone consultation list for the on call doctor. You will subsequently be telephoned and your problem will be discussed with you.

Telephone consultation

It is often possible for problems to be managed with a telephone consultation or by involving another health care professional but you will always be seen in surgery if necessary. Please note that we may ask you to be flexible about when and by whom you are seen if you are requesting a same-day appointment

You have the right to express a preference with regard to the doctor that you see, so please ask, and we will always try to comply with your request. However, due to holidays and other commitments, it may not always be possible for you to see the doctor of your choice.

Nurse appointments

For nursing and healthcare appointments, the vast majority of these can be booked in advance, with a proportion being kept back for urgent needs.

Home visits

If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.

Do I need an appointment?

If you feel unwell, consider:

In summary, in order to make best use of our system, please:

  • Book early (telephone lines do get busy), or try online
  • Understand that members of our reception team will ask for a very brief description of your problem, so that they can direct you to the right person
  • Respect the fact that the time allocated to a routine appointment is ten minutes
  • Cancel an unwanted appointment as far in advance as possible; hundreds of appointments are wasted each year when patients fail to attend appointments for which they are expected