You may make an appointment by telephoning or attending the surgery, or online if you have registered. You will be asked to give a brief reason for needing an appointment, as this is very helpful for the doctor or the nurse and helps to make best use of the appointment time.
For GPs the surgery offers both routine appointments, which can be booked ahead, and same-day appointments for problems which require attention without too much delay. Roughly 70% of appointments are reserved for the day, the remainder for routine appointments. If a same day appointment is required and there are no bookable appointment slots the receptionist will enter your details on the telephone consultation list for the on call doctor. You will subsequently be telephoned and your problem will be discussed with you.
It is often possible for problems to be managed with a telephone consultation or by involving another health care professional but you will always be seen in surgery if necessary. Please note that we may ask you to be flexible about when and by whom you are seen if you are requesting a same-day appointment
You have the right to express a preference with regard to the doctor that you see, so please ask, and we will always try to comply with your request. However, due to holidays and other commitments, it may not always be possible for you to see the doctor of your choice.
For nursing and healthcare appointments, the vast majority of these can be booked in advance, with a proportion being kept back for urgent needs.
In summary, in order to make best use of our system, please:
Book early (telephone lines do get busy), or try online
Understand that members of our reception team will ask for a very brief description of your problem, so that they can direct you to the right person
Respect the fact that the time allocated to a routine appointment is ten minutes
Cancel an unwanted appointment as far in advance as possible; hundreds of appointments are wasted each year when patients fail to attend appointments for which they are expected
Do I need an appointment?
If you feel unwell, consider:
Self-care (many common illnesses can be treated at home, without recourse to a doctor)
Pharmacist – your local chemist can offer advice about treatment & medication for minor illness or injury
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.