February 2019 FFT (Friends&Family)Feedback

In February, we had 30 replies to the FFT, of those 27 were positive, which is 90%. In general feedback has been positive, although we have been continued to be very busy at the start of the year, so some concerns have been raised regarding waiting times to see a GP, and ability to get […]

Continue Reading

Friends and family test (FFT) for January 2019

In January, we had 25 replies to the FFT, of those 22 were positive, which is 88%. In general feedback has been positive, although we have been very busy at the start of the year, so some concerns have been raised regarding waiting times to see a GP, and ability to get hold of the […]

Continue Reading

Closure for Training

The surgery will close at 12 30 on the 6th February for staff training. Should you require help when we are closed, please call 111 or in an emergency, please dial 999

Continue Reading

Cold Weather Advice

The current forecast is telling us that it will be particularly cold this week and into the weekend. When the temperature drops to below 8C, some people are at increased risk of: Heart attack,stroke,flu,pneumonia,falls and injuries, hypothermia Cold weather can also affect people with mental health conditions, such as depression and dementia. Check up on […]

Continue Reading

Text Message Issue

Due to a computer fault, out text service has not been functioning correctly for the last few days. This means that we may not have sent reminders and/or we have not received or been able to process replies to messages, such as cancellation notices and health promotions, such as smoking. We are expecting the service […]

Continue Reading

Friends and Family Test Results 2018

In December, we only had 14 replies to the FFT, but of those 13 were positive, which is 93%. For the year of 2018, we had 418 responses to the survey, of which 363 were positive, which is 86.8%. We are very pleased with this, as this has been a consistent message through the year. […]

Continue Reading

Holiday Hours

The surgery will be closed on Tuesday the 25th and Wednesday 26th December, as well as Tuesday January 1st 2019. We will operate as normal on all other days, although our extended hours service on the 24th and 31st has been postponed. Please ensure you have enough medication for the holidays. We will process repeat […]

Continue Reading

Dr Wells leaves the surgery

Dr Wells has now left the surgery, having been here since 2002. He has been integral in growing the size and services of the surgery and will be missed. He leaves with the thanks and best wishes of all staff and partners of the surgery. We will be updating patients shortly of changes to your […]

Continue Reading

Feedback for November 2018

In November, we received 38 responses to the Friends and Family survey. Of these, 33 patients would recommend the surgery which is 87%. Feedback alongside this included making easier to see a GP, and considering more evening surgeries. Since the start of November, we have increased capacity, which has allowed more appointments to be booked […]

Continue Reading

Early Closure 21st November 2018

The surgery will close at 12 30 pm on Wednesday 21st November 2018, for staff training. Should you need help when we are closed, please call 111, or for emergencies please dial 999.

Continue Reading