FFT August 2018

In August, we received 35 responses to the Friends and Family survey. 86% told us that they would recommend the surgery. Comments included ‘excellent service’ to concerns about the new telephone opening times. We are reviewing how the earlier opening time works and will discuss this with the PPG when we next meet. Thank you […]

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Public Holiday Closure

We will be closed for the public holiday on 27th August 2018. If you require help, please dial 999 in an emergency or 111 for less urgent care. Thank you

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July 2018 Friends and Family Feedback

In July, we received 30 responses to the Friends and Family survey. 25 were positive, and would recommend whilst 5 patients would not. That’s 83% who would recommend our surgery. This is now a consistent score since we launched the text service last August. We would like to improve this further so will now trial […]

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IMPORTANT NOTICE RE OUR OPENING TIMES

With effect from Monday 20th August 2018, the surgery will open its telephone lines from 8 15. This is as a direct result of patient feedback. We would encourage all patients to try calling the surgery when looking for an appointment, rather than visiting the surgery, particularly early in the morning. Thank you for your […]

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Hot Weather Advice

We have had a recent hot spell. Please see attached tips on summer health. https://www.nhs.uk/livewell/summerhealth/documents/looking%20after%20yourself%20and%20others%20during%20hot%20weather2010.pdf

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PPG Meeting 17th July 2018

Our next meeting of our patient Group is at 1 30pm on Tuesday 17th July. The meeting is open to patients and carers who have an interest in improving the surgery. New members welcome.

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Partnership Change

Dr Paul Evans has stepped down as a Partner, agreeing to remain at the surgery as a salaried GP. Dr Evans has been a Partner for over 24 years, and also our Senior Partner for much of that time. His input has been invaluable to the surgery and the surgery wishes to thank him for […]

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June Friends and Family Results

In June, we received 40 responses to the Friends and Family survey. 32 were positive, and would recommend whilst 8 patients would not. That’s 80% who would and 20% who would not. Since August, we have had 442 responses, 83% of which would recommend the surgery and 13% who would not. The latest responses indicated […]

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May Results for the Friends and Family Test

In May, 27 replies were received to our text message asking if you would recommend us to friends and family. 23 of you said you would, that’s 85%. Suggestions ranged from ‘everything being great, keep it up’, to ‘make it easier to book in advance’, and also, ‘consider longer appointment times’. We have recently added […]

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